Managed Service Model (MSM)

Importance of MSM:
Today, many operators are spending more time and effort managing their multiple VAS partners and services than they do managing their voice services and devising effective marketing strategies. This dilute their focus on VAS services which now constitute almost 12% to 16% of operator revenue in some of the countries.

Goldfinch as MSM provider:
Goldfinch is a recognized leader in the provision of VAS to operators in MSM Model and has successfully done it to ensure focused and enhanced value to operators. Goldfinch’s Managed Services Model comprises a range of Modules, which are customized to address the specific requirements of the operator’s market environment.

Components of MSM:

1) Network Infrastructure Structure (NIS): Providing all necessary hardware, software, applications and licenses to build infrastructure to provide complete bouquet of VAS services to an operator 2) Network Operations Management (NOM) : Enables the supervision, monitoring, and maintenance of the operator’s telecom network related to VAS services 3) Managed Services Team (MST): Creation of a dedicated MS Team to manage the operator’s VAS portfolio and defines roles and responsibilities for each team member 4) System Uptime and Maintenance (SUM): Ensuring that all VAS nodes are operational and maintained to meet defined SLAs, working with all third party vendors and solution providers as necessary 5) Customer Care Interface (CCI): Resolution of any customer care queries relating to VAS services immediately, following the defined escalation process with the customer care department

MSM builds GOLDFINCH long-term partner with our CLIENTS to bring out Best Performance in terms of Revenue and Team Building!