Platforms

Interactive Voice Response System (IVRS)
IVRS Platforms are integral part of telco's value added services (VAS) portfolio.

Goldfinch develops Interactive Voice Response System (IVRS) for create interesting voice applications. We work with partners (labels and content partners) to bring innovative VAS solutions for telco customers. Goldfinch develop IVRS platform on various domain such as CTADE, VXML with progamming languages such as Java, MySQL and Oracle.

Outbound Campaign Manager (OCM)
Today operators spend lot of money to promote their products through TVC and Print campaigns. While this money is being spent, there is little data that guides operators if they are reaching right kind of target audience.

Within operators own sphere, they have SMS to promote their services but the response level of SMS is very limited (probably less than 0.5% response rate).

The Outbound Dialers (OBD) delivered by OCM platform are much more effective channel to reach customers and achieve higher revenues. OBDs are almost 20 times more effective than traditional SMS promotions.

Managed Service Model (MSM)
The Managed Service Model (MSM) brings partnership value between Goldfinch and its clients. Under this model, Goldfinch is able to become integral part of its clients business and create value with enhanced focus.

The model is imperative towards understanding clients positioning, evaluating SWOT analysis and then devising strategies for effective business growth. The model is investment based as the costs are shared while long term growth is preferred for both Goldfinch and its clients.